Categories FAQ

Quick Answer: Where To Make Hospice Complaints In Massachusetts?

How do I file a complaint in Massachusetts?

However, our Consumer Hotline is staffed from 10:00 a.m. to 4:00 p.m., Monday through Friday, to answer your questions, provide information, and give you instructions on how to file a written complaint. You can reach us at (617) 727-8400. You can file a complaint at any time using our online form.

How do you report unsafe nursing conditions?

If you can point to an unsafe situation at work, you have a right under federal law to file a complaint with OSHA. You can do this online, by telephone, and by regular mail. A complaint is made by completing a form called a Notice of Alleged Safety or Health Hazards.

How do I file a complaint against a home health agency?

Care from a Home Health Care agency:

For more information about possible violations of care guidelines, call the Home Health Hotline at 800-554-0354, a toll-free number established by the state licensing and certification district office to receive complaints or questions about local home health agencies.

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How do I report an assisted living facility to the state?

To file a complaint you can:

  1. Contact the Centralized Complaint and Information Bureau at 1-844-538-8766.
  2. Email

Who do you complain to about a business?

File a complaint with your local consumer protection office or the state agency that regulates the company. Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve your complaints against companies.

How do I file a discrimination complaint in Massachusetts?


  1. Main Call MCAD Boston Headquarters, Main at (617) 994-6000.
  2. TTY Call MCAD Boston Headquarters, TTY at (617) 994-6196.
  3. Español, 中文, Kreyòl Ayisyen, русский, Português, etc. Call MCAD Boston Headquarters, Español, 中文, Kreyòl Ayisyen, русский, Português, etc. at (617) 994-6071.

How do you report unsafe staffing ratios?


  1. Anyone can file a complaint: RN, patient, family member, others.
  2. Avoid anonymous complaints.
  3. File the written complaint with the local DPH field office & notify CNA.
  4. The Department will conduct a complaint investigation.

How do I report an unlicensed manicurist?

state health and safety guidelines, file a complaint with the Board of Barbering & Cosmetology. You can also call the Department of Consumer Affairs Consumer Information Center at 800/952-5210 and a complaint form will be mailed to you.

Can you report a nurse for being rude?

Any person who has knowledge of conduct by a licensed nurse that may violate a nursing law or rule or related state or federal law may report the alleged violation to the board of nursing where the conduct occurred. All jurisdictions have specific processes for complaint intake. Contact the Board of Nursing.

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What are the common complaints of patients at home?

Common Complaints

  • Confusion in communication due to multiple caregivers caring for one client.
  • Caregivers who are not punctual.
  • Inconsistent quality of care.
  • Caregivers spending too much time on their phones.
  • Lack of caregiver training.
  • Cultural differences/language barriers.
  • No discounted rate for 12+ hour shifts.

Why do caregivers get paid so little?

The Problem With Profit Motivated Agencies

Another large part of why home caregivers are paid so low has to do with private agencies. Many private agencies pay their employees little because of greed, but even for well-meaning agencies it’s hard to pay their employees a decent wage with lack of reimbursement resources.

What happens when you file a complaint against a doctor?

Physicians plan and insure against the possibility of a medical malpractice suit. It also provides some very specific guidance to patients on when, and how, to file complaints against physicians. Complaints can result in fines, reputational damage, license suspension or limitations and even complete license revocation.

How do I report a state facility?

1-844-(538-8766) Remember, when you report suspected violations, you not only protect individuals in care facilities, but also perform a service to your community. How can I file a complaint regarding a facility, a facility licensee, or a facility staff person?

Who do I complain to about care home?

The Care Quality Commission – use of the Mental Health Act

If you have a problem, you should first complain to the service that provided the care you’re unhappy with. If you aren’t happy with the final reply you get from the service, you can ask the Care Quality Commission (CQC) to investigate your complaint.

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How do I contact my local ombudsman?

Additionally, all long-term care facilities are required to post, in a visible location, the phone number for the local Ombudsman office and the Statewide CRISISline number 1-800-231-4024.

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